These are the legal terms and conditions under which We (“AKMI”) supply the products (“Products”) listed on our website www.akmiwear.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site.
We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.
Section 3. The Contract between Us (AKMI) and You (buyer/customer)
3.1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
3.2.. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If We accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
3.3. As soon as you place your order, We start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under our Returns Policy
3.4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
3.5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
Section 4. Your Eligibility
You may only purchase Products from us if:
- You are legally capable of entering into a binding contract with us
- You are an authorized user of the credit or debit card used to pay for your order; and
- Are resident in a country that We deliver to
Section 5. Order Cancellation
AKMI aims to ship all orders within 1 business day from receiving the order, therefore no changes can be made after you have placed your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding cancellations must be titled ‘Cancel Order’ in the Subject field of the email. Please include your full name and order number in the body of the email. Cancellation emails should be sent to firstname.lastname@example.org.
Cancellations not titled in this manner will not be refunded.
Section 6. Price & Payment
6.1. The price payable for the Products shall be as shown on our site in GBP, although please see clauses 6.5 and 6.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
6.2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
6.3. We accept payment by debit card, credit card or Paypal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
6.4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
6.5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
6.6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
Section 7. Delivery
7.1. Your order will be fulfilled within 1-2 business days and shipped out via the shipping method which you have selected with your order when the purchase was placed. Standard shipping time frame is 2-4 business days. International shipping time frame is 6-10 business days.
7.2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, We may end the Contract.
7.3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
7.4. You will own the Products once We have received payment in full.
7.5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
Section 8. Returns
For further information on returns please see our Returns policy.
Section 9. Refunds
9.1. We do not offer refunds on any sale items as all sale items are final sale.
9.2. All return Products must be received back at AKMI’s fulfillment center within 14 days of you the customer/buyer receiving the product to be eligible for a refund.
9.3. Refunds provided will exclude the initial shipping fee as shipping fees are non-refundable. If you were eligible for free shipping at the time of purchase, the equivalent of the type of shipping cost used will be deducted from the value of the returned Products.
Section 10. Faulty Product(s)
10.1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
10.2. If you consider that any Product We have supplied is faulty or misdescribed, please notify us right away at email@example.com You must return such Products to us in accordance with our reasonable instructions and the returns policy and if the Products are faulty or misdescribed We will either refund the price of the Products and the cost of delivery to you.
Section 11. Our Rights to Cancel Contract with You (buyer/customer)
11.1. We may end the Contract at any time by writing to you if:
- You do not make any payment to us when it is due;
- You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
- You do not, within a reasonable time, allow us to deliver the Products to you.
11.2. We may also end the Contract in the circumstances set out in clause 6.5 or clause 6.6.
11.3. If We end the Contract in any of the situations set out in clause 12.1., We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
Section 12. Our Liability
12.1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
12.2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
12.3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.
Section 13. Intellectual Property Rights
All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
Section 14. Restricted Use
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on sell information obtained from this website.
We do not currently require our users to register in order to access our website, but reserve the right to do so in the future. Should we implement a registration process we will of course commit to comply with any privacy legislation applicable at the time in respect of your user information.
Section 16. Security of Information
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
SECTION 17 - LEGAL DISCLAIMER
Unless expressly indicated in the product description, surgebox.co.uk is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. If you have any specific product queries, please contact the manufacturer. This notice does not affect your legal rights. For medicinal products, content on our website is not intended to be used to diagnose, treat, cure, or prevent any disease or health condition or to substitute advice given by medical practitioners, pharmacists or other licensed health care professionals. You should contact your health care provider immediately if you suspect that you have a medical problem. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website.
Section 18. Termination of Access
Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.